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Increased use of AI can drive efficiencies and reduce costs in compliance management. Here's what that means for CIOs in highly regulated industries. Aligning service innovation, agent capabilities, and customer expectations provides a transformative opportunity to foster loyalty and drive business growth. Alt data offers enterprises the opportunity to gain competitive advantage, but the costs of integrating it into business workflows may be more than you think. Because everything DXC was doing operationally involved technology, DXC’s CEO saw then-CIO Chris Drumgoole as the perfect candidate for the COO position. If it’s innovation you’re after, look beyond the brand names. Chances are, they’re not as innovative as you may think. The business executive, technologist, and former champion debater explains why you should go where the data takes you and how to avoid getting too invested in your ideas. Congratulations to these “movers and shakers” recently hired or promoted into a new chief information officer role. By positioning IT at the center as a solutions hub where business units are data owners, Dow's IT organization can respond more quickly to deliver business and customer value. If you, your leadership, or your team has been unsure of how to define and roll out a hybrid work environment, you too have experienced the Great Hybrid Confusion. Here are some tips that may be of help. With the pandemic as a burning platform, CITO Diane Comer identified and developed a set of competencies that would enable her team to “lean in” and act quickly for future success. Businesses reasserting outdated development principles are undoing not only the promised product benefits of Agile, but also its human-centric principles. It’s time to recommit. Learn how business-driven CIOs are updating their leadership playbooks for the future of work. The former chief digital and technology officer of JetBlue discusses his new private equity operating partner role, and why PE firms are increasingly bringing CIOs into their firms and portfolio businesses. Process automation brings much-needed efficiencies, but enterprise DNA is essential for the long-term strategy, ensuring business resiliency and innovation. The ability to provide transparent, data-driven insights and measure progress toward objectives makes the CIO critical to the success of any ESG strategy. A variety of technologies are coming together to fast-track supply chain digitization and other innovations. IT and security teams must stay more vigilant than ever to protect against threats from both from the hacker community and government-backed organizations. Assessing the threat landscape and putting a plan in place can help you build operational resiliency against geopolitical and other potentially disruptive events. CIO Irvin Bishop says the new model ensures that the company either wins, learns, or fails fast on its digital investments – but never loses. A lack of both quality data and automated processes continue to shackle transformation efforts at many organizations.